Customer care has evolved dramatically from the days of the printed user manual and telephone support. Most of the customer care today, is through company’s digital database. With companies going global, so is their customer care service, which has to cater to the global customers from varied background, languages and culture.
From the customer’s point of view, customer care can mean a lot of different things, from getting an answer to a question, to requesting information about a product, to conducting research about new products, to getting help with a bug fix or product update.
For global companies with global customers, language could become a barrier in addressing customer queries, especially while your precious customer is using your digital database for trouble shooting.
However, many translation software today help in tackling language issues. Such software provides a three-dimensional advantage to customer care services.
1) Efficient language translation for customer care content
2) Successful, proven technology that saves time and money while keeping the customers informed.
3) Customized, updated and reliable terminologies for translation, guaranteeing that product/service content is translated with online language translation.
Language translation is the key to good customer care globally.
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